Whenever you are abroad, it will always feel like you’re at home. No matter what happens, ADIR’s Travel 24h/24 Assistance plan will be watching for you. In case of unforeseen incidents, the process will be as follows:
1- In case of a medical emergency and/or needing any assistance during your trip, just contact the 24h/24 Alarm Center on the following numbers, and they will be ready to help you:
+ (962) 6 5008119 (ADIR direct clients)
+ 44 20 7902 7405 (Byblos cardholders)
2- Make sure you provide your full name, location, insurance certificate number and the nature of your claim.
3- To get refunded, we urge you to keep original invoices/receipts of all expenses incurred.
4- You also have to keep original medical report in case of accident or illness abroad.
5- Please preserve and retain any valuable document that may support your claim such as police report, non delivery document or property irregularity report from the carrier, travel ticket or any additional document.
6- Once you have returned to your home country, we advise you to report your claim within a maximum period of 3 working days, from the day of your return by contacting:
- ADIR insurance on +961 1 256 290 ext.: 108 – 143
- The travel agency where you bought your ticket
PS: Original copies of all needed documents should be delivered to ADIR Insurance