Now whenever you are abroad, you can enjoy the same peace of mind you do at home. ADIR’s Travel 24h/24 Assistance plan will be keeping an eye out. In case of unforeseen incidents, the process is as follows:
1- In case of a medical emergency and/or needing any assistance during your trip, contact the 24/24 Alarm Center on the following numbers, and they are ready to assist you:
+ (962) 6 5008119 (ADIR direct clients)
+ 44 (0) 20 7398 7857 (Byblos cardholders)
2- Make sure you provide your full name, location, insurance certificate number and the nature of your claim.
3- To get refunded, we urge you to keep original invoices/receipts of all expenses incurred.
4- You also have to keep your original medical report in case of accident or illness (abroad).
5- Please retain any valuable document that may support your claim such as a police report, non-delivery document or property irregularity report from the carrier, travel ticket or any additional document.
6- Once you return home, we advise you to report your claim within a maximum period of three working days by contacting:
- ADIR insurance on +961 1 256 290 ext.: 143 – 145
- The travel agency where you bought your ticket
PS: Original copies of all required documents should be delivered to ADIR Insurance